Mobile Wallet
Mobile Wallet
Mobile wallet is a fast, secure and convenient mobile payment app for purchases whether on your phone, online, or in the store.
By adding your Connect Credit Union credit or debit card to your phone1, you can make shopping more secure. With the convenience of your electronic device, you can pay safely at the register without your card. No one will see your name, security code, or card number.
Apple, Apple Pay, and logo are trademarks of Apple Inc., registered in the U.S. and other countries. Samsung, Samsung Pay, and logo are registered trademarks of Samsung Electronics Co., Ltd. Google, Google Pay, and logo are trademarks of Google LLC.
ATM Changes
At Connect Credit Union, we are continually reviewing our services to ensure that they meet the changing needs of our membership. The way our members are using and accessing their cash has changed dramatically in the last few years. Our members are using their cards instead of cash and the Mobile Banking application to send payments to other financial institutions, to other individuals and pay bills.
The high replacement cost and an increased ongoing annual maintenance costs combined with a significant decrease in usage of our ATMS at our onsite locations, has led us to make the decision to remove the onsite ATMs in Deland, Fort Lauderdale, and Miami. We will begin removing the onsite ATMS in January 2020.
With all of this in mind, as of October 1, 2019, we have also increased the amount of ATM withdrawals available to members who have a qualifying Direct Deposit from ten (10) free PRESTO withdrawals to fifteen (15). For members without a Direct Deposit relationship, you will now receive five (5) free PRESTO ATM withdrawals per month.
The PRESTO ATM network provides you surcharge-free access to over 1,220 ATMs located at Publix Super Markets throughout Florida, Georgia, Alabama, Tennessee, North Carolina, South Carolina, and Virginia. From a member safety perspective, the ATMs at these locations are well lit, secure, and are available 24/7.
Connect Credit Union E-Sign Disclosure
By clicking below to enroll in Online Banking you agree to receive your statement electronically, either emailed to you or downloadable through online banking where available. You have the right, at any time, to withdraw your request for electronic statements and receive periodic statement(s) in paper form, however there may be a monthly account fee by withdrawing your request for electronic statements. Please contact us by telephone or mail the request to the address below. You specifically consent and agree that we may provide all disclosures, agreements, contracts, periodic statements, receipts, notices, modifications, amendments, and all other evidence of our transactions, or notice of the availability of any of the foregoing with you or on your behalf via email or the Connect CU Online Banking system. To cancel delivery of electronic statements or to obtain a paper copy of a statement during business hours, contact us by telephone or in writing at the number and location below. Mailing Address: Connect CU, Attn: Member Services, 3400 W Commercial Blvd, Fort Lauderdale, FL 33309. By Phone: 954-730-2047. In the event you elect to sign up utilizing your employers e-mail system to receive your statements, you must understand that your statements will become the property of your employer and the privacy of your statement will not be guaranteed. To ensure your privacy you should utilize your private e-mail address to receive e-statements.
Requirements - In order to view your month-end statements electronically, you must have an Internet Browser that is compatible with Connect CU Online Banking and/or download, "Adobe Reader" software, which can be downloaded from the internet. We will need your correctly formatted e-mail address in order to establish electronic statement delivery. It is essential that you notify us immediately if your e-mail address changes by updating your Connect CU Online Banking profile or in writing. Failure to update your e-mail address may result in paper statements being mailed to your address on record.
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Either you have entered an incorrect username or an incorrect password. |
If you are logging in for the first time, please click the “online enrollment” link and follow the instructions to complete your registration. Please note that we recommend that you access and set up your account from a desktop environment before accessing the Mobile App. After establishing secured access on a desktop PC, you can access the app and register your device following the onscreen instructions.
If you were previously enrolled and have forgotten your password, please use the “forgot password” option to reset your password. This will send a link to the email address on file that is linked to your username. If you are unsure of your username or are unable to access your email account please contact us during business hours at 954-730-2047 option 2.
Pre-Approval
Exclusively for you, we have reserved a Platinum MasterCard in your name. What makes this offer so special?
Our Platinum MasterCard gives you an unbeatable combination of low rates along with these valuable benefits:
- No annual fee
- Interest free grace period on purchases when the balance is paid in full by the due date
- Easy balance transfer from other lenders
Have peace of mind with:
- Acceptance at millions of merchants worldwide
- Automatic payments from a Connect Credit Union Savings or Checking Account
- Automobile rental insurance 2
- MasterCard Smart Shopper benefits that include Purchase Assurance®, Extended Warranty, Master RoadAssist® Service, and Travel Assistance Services
Apply online, call us at 954-730-2047 or 800-445-7418 or come by any of our branch locations to take advantage of this offer.
1 Annual Percentage Rate. 2 Eliminates the need for card members to pay for the collision damage waiver or similar provision provided by the commercial auto rental agencies on most passenger vehicles. Secondary coverage for consumer card products.
Pre-approved credit may not be extended if, after we receive your response, we identify that (a) there has been a material change in your credit file from the criteria used to select you for this offer; (b) you are not at least 18 years of age and a U.S. Citizen or permanent resident alien or if you are an Military Lending Act (MLA) covered borrower; or (c) your Connect Credit Union membership is not in good standing. Offer expires 12/20/19.
System Upgrade Information
We are excited to announce that we are converting to a new core banking system starting on Friday, February 1st, 2019. We have decided to change our core system so we may continue to provide you with safe, secure products and services while utilizing the latest in technology.
Connect Credit Union System Upgrade Frequently Asked Questions (FAQs)
General System Upgrade Information
Q. When is the system upgrade occurring?
A. The system upgrade will begin at the close of business on Thursday, January 31, 2019 and be completed on Monday, February 4, 2019 at 12pm.
Q. Why are you upgrading your core system?
A. We have decided to change our core system so we may continue to provide you with safe, secure products and services all while utilizing the latest technology.
Q. Will I be able to access my accounts during the system upgrade?
A. Yes, your access to certain services will remain available. Your debit card and credit card will continue to operate during the system upgrade. The services that will be unavailable during the system upgrade will be Online Banking, Bill Pay, eDeposit, Phone24, and Shared Services.
Q. Will the branches or Call Center be open during the system upgrade?
A. Connect CU branches and Call Center will be closed beginning on Friday, February 1, 2019 and will re-open on Monday, February 4, 2019 at 12pm.
Q. Will my Member Number change?
A. No, your Member Number will not change. We WILL be changing the suffix number that is associated with your member number. The Savings suffix will change from 00 to 001. The Checking account suffix will change from 40 or 41 to 040, or 041. In addition, your loan suffixes will be updated to a three-digit suffix number.
Q. Will the system upgrade affect my automatic withdrawals and Direct Deposit?
A. All Direct Deposits and Automated Clearing House (ACH) payments will process as normal. No action is required on your part.
Q. Can I still use my checks?
A. Yes, you can continue to use your existing checks. Our routing & transit number, 267078765, will remain the same.
Q. Will the website www.ConnectCU.org change?
A. No, our website address will not change.
Online Banking & Bill Pay
Q. Is there a change to Online Banking & Bill Pay?
A. Yes, Online Banking and Bill Pay will be upgraded to a more user-friendly interface with additional features to enhance your online experience. Online Banking users will receive email communications with steps how to sign in after the system upgrade is complete.
Bill Pay users’ payees will be converted over; however, any eBills you may have set up will not be transferred over. You will be able to set up your eBills in the new Bill Pay system once it is in place on February 4, 2019.
Q. Will Online Banking & Bill Pay be available during the system upgrade?
A. No, during the system upgrade you will not have access to Online Banking or Bill Pay. Once the system upgrade is complete, the services will have a completely different look when you log in.
Q. Will I be able to log in to Online Banking & Bill Pay during the system upgrade?
A. No, you will not be able to log in to Online Banking or Bill Pay during the system upgrade. Online Banking and Bill Pay will not be available. No new Online Banking or Bill Pay enrollments/registrations will be allowed after January 31, 2019 through Monday, February 4, 2019. Once the new Online Banking and Bill Pay systems are in place, registrations and enrollments will be available.
Q. Will my Bill Payments I have set up be sent out during the upgrade?
A. Yes, any Bill Payments already scheduled will be sent out as scheduled.
Debit Card Access
Q. Will I be able to use my Debit Card during the system upgrade?
A. Yes, you will be able to use your Debit Card during the upgrade however; your access may be limited during the system upgrade weekend.
Connect Credit Union will continue to monitor purchases on your debit card and notify you of any suspicious activity. In the event we are unable to connect with you regarding any suspicious account activity, your debit card may be placed in a temporary blocked status for your protection. This is the same process we follow currently and will continue to follow during and after the upgrade.
Q. Will I be receiving a new Debit Card?
A. No, new cards will not be issued. Debit cards will function as normal and you can continue to use your existing Debit Card. If the expiration date on your debit card is January of 2019, you will receive your new card before January 31, 2019.
eDeposit
Q. Will the eDeposit service be available during the system upgrade?
A. No, the eDeposit service will not be available during the system upgrade. Once the system upgrade has been completed, eDeposit will be available within the new mobile application. You will no longer have to use the separate eDeposit application that requires a separate username and password to process your eDeposits.
You will receive email communications on how to download Connect Credit Union’s new mobile application to access your account and process mobile deposits. After February 1, 2019, please delete the old eDeposit application from your phone.
Shared Services
Q. Will Shared Services be available during the system upgrade?
A. No, you will not be able to access your Connect Credit Union account via any Shared Services facility during our system upgrade, which will occur from close of business of Thursday, January 31, 2019 through Monday, February 4, 2019 at 12pm. Once the systems upgrade is complete, Shared Services will be available as normal.
Credit Card Access
Q. Will my credit card function as normal during the system upgrade?
A. Yes, you will be able to use your Credit Card during the system upgrade weekend.
Connect Credit Union will continue to monitor purchases on your MasterCard credit card and notify you of any suspicious activity. In the event we are unable to connect with you regarding suspicious transactions, your credit card may be placed in a temporary blocked status for your protection. This is the same process we follow currently and will continue to follow during and after the upgrade.
Q. Is the system upgrade for Credit Cards at the same time as the overall system upgrade?
A. No, the system upgrade for Credit Cards will occur beginning on Wednesday, February 27, 2019 through Monday, March 4, 2019
Q. Will I be receiving a new Credit Card?
A. No, most members will not be receiving a new card. However, if you have a joint Credit Card with a co-signor or an authorized user, a replacement card for each signor on the account will be issued mid-February 2019.
ATM
Q. Will Connect CU ATMs be available during the system upgrade?
A. Connect CU ATMs will be available for use on Monday, February 4, 2019 at 12 pm. We recommend you withdraw any cash you will need for the weekend before the close of business on Thursday, January 31, 2019.
Phone24
Q. Will Phone24 system be available during the system upgrade?
A. No, the Phone24 system will not be available from close of business on Thursday, January 31, 2019 until mid-day Monday, February 4, 2019. Once the system is available on Monday, February 4, 2019, the menu will be slightly different.
Q. Will the Phone24 menu change?
A. Yes, the Phone24 system menu will be changing. The phone number will be the same. View our easy reference guide to Phone 24.
MY$MANAGER
Q. What is happening to My$Manager, the personal financial management tool in Online Banking?
A. On September 13th, the personal financial management tool, My$Manager, will no longer be available for members use. As part of a system conversion, occurring in February 2019, this product will no longer be supported.
Q. What alternatives are available?
A. Connect Credit Union will continue to research the market for personal financial management tools that will complement our array of online products & services.
Q. What happens to the goals and account information I have in My$Manager?
A. All data entered or linked to external accounts will be purged. You can also delete the information by logging in to My$Manager and delete or unlinking your accounts before the September 13th date.
Q. When will this service be discontinued?
A. After September 13th, My$Manager, the personal financial management tool will no longer be accessible within Online Banking.
Join our upcoming seminar
Join our upcoming seminar:
“The Roadmap to Retirement”
In this seminar, you’ll learn...
- Advantages and disadvantages of collecting Social Securitybenefits early versus later
- Retirement income planning
- An evaluation of medical and long-term care options
Wednesday, April 4th at 12 PM
FDOT District 4 Auditorium
Light snacks and refreshments provided.
Presented by:
Scot Glasco
Financial Advisor at SWBC Investment Services, LLC
Located at Connect Credit Union
Please RSVP at 772.324.4090 or at This email address is being protected from spambots. You need JavaScript enabled to view it.
This seminar is for informational purposes only and should not be construed as an offer to sell or the solicitation of an offer to buy any security. Neither SWBC Investment Services, LLC nor the presenter/financial professional provide tax advice. Please consult your tax professional for tax advice.
Securities offered through SWBC Investment Services, LLC, a registered broker/dealer. Member FINRA & SIPC. Advisory services offered through SWBC Investment Company, a Registered Investment Advisor. SWBC Investment Services, LLC & SWBC Investment Company are not affiliated with this insititution. NO CREDIT UNION GUARANTEE. NOT NCUSIF INSURED. MAY LOSE VALUE.
Website Accessibility Statement
Connect Credit Union is committed to providing our members access to our products and services. In addition to telephone, ATMs, and branches, our website serves as another convenient way to access the credit union. For our website, we have implemented the recommendations of the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).*
If you have suggestions how Connect Credit Union or our website could better serve you, please let us know by:
- Contacting us by phone at 954-730-2047
- Emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
* There is no definitive test or certification of conformance to Level AA of the WCAG, but we have used a variety of methods for assessing accessibility. Connect Credit Union strives to make every page accessible to users but cannot guarantee that every page is Level AA compliant.
VISA Debit Card Disclosure
MEMBER AGREEMENT
Your acceptance and/or use of the Connect Credit Union VISA Debit Card or allowing anyone to use the Card constitutes your agreement to all of the following terms and you will be responsible for all authorized transactions made through the use of your Card. Instructions to activate your Card are included with the Card. All transactions may not be available until 24 hours after activation. If you do not want to use the Card, please destroy it at once by cutting it into several pieces. This Agreement is a contract between you and the Credit Union and is incorporated into and becomes part of your Connect Credit Union Account Agreement. This agreement is subject to amendment by the Credit Union at any time in its sole discretion. Cardholders will receive notice of amendments in accordance with applicable law without reinstatement of the terms herein.
DEFINITIONS
The Connect Credit Union VISA Debit Card is referred to as “Card” unless otherwise specifically described. The words “we”, “us” and “our” refer to Connect Credit Union. The words “you” or “your” refer to each person to whom a Card has been issued and who used or accepts the Card. “ATM” means an automated teller machine that is accessed by the Card. “EFT” refers to transfers of funds initiated through an automated teller machine (ATM), a Point-of-Sale (POS) terminal, merchant terminal, other electronic terminal or use of the Card.
USE OF CARD & LIMITATIONS
The Card may be used at ATM’s and POS terminals that are affiliated with Connect CU; and Connect Credit Union ATM’s by entering your personal identification number (PIN). Do not reveal your PIN to others. Do not carry it with you or write it on your Card. If you disclose your PIN to others, any use of the Card will be considered authorized. The Card may also be used at POS and merchant locations that display the VISA logo. The Card is not a credit card and its issuance does not permit the Cardholder to obtain credit from the Credit Union by using the card.
FREQUENCY AND DOLLAR LIMITATIONS
The total amount you may withdraw at ATMs or purchase goods and services at POS terminals is $200 per day. Use of your PIN is required. Your ability to make VISA Debit Card merchant purchases may be limited to $200 per day or the available balance in our checking account, and may be less, based on system availability at the time of authorization. Other limits may be established at account opening. We reserve the right to change your daily limit at any time without prior notice.
TYPES OF TRANSACTIONS
You may use your Card at an ATM with PIN to:
- Withdraw cash from your savings or checking account;
- Make deposits to your savings and checking account at select locations; (Maximum deposit per transaction may vary based on machine and network)
- Transfer funds between your savings and checking;
- Inquire on balances of your savings and checking;
- Purchase goods or services (in person) at POS terminals, which you acknowledge by using your PIN.
Some transactions may not be available at certain ATMs, merchant and POS terminals.
You may use your Card to purchase goods and services where VISA is accepted. We will debit your account for the total amount of the sales slip. The daily limit for transactions is described in the FREQUENCY AND DOLLAR LIMITATIONS section. The daily limit may be adjusted at any time without prior notice. The merchant may be required to obtain an authorization from us for any Card transaction.
The available balance in your account may be reduced by the amount of any transaction for which the merchant received authorization from us, even if the documentation, which is evidence of the transaction, has not yet been received or processed by us. When the item has been cleared through us, any hold placed on your account for the amount of the transaction will be released and your checking account debited for the amount of the transaction. The debit may appear as the date of the transaction or posting. You agree that we are not responsible if we do not authorize other VISA Debit Card merchant purchases or if we dishonor other POS, ATM, or check transactions drawn on your checking account while such hold is placed on your account funds. We will not be liable for non-payment of other items, even if the transaction for the amount on “hold” is not completed.
OTHER VISA DEBIT CARD TRANSACTIONS
You may use your Card to get cash from a merchant, if the merchant permits, or from participating financial institutions where VISA is accepted.
OTHER LIMITATIONS ON USE AND RETENTION OF CARD
You may not use your Card for a transaction that would cause your account balance to be less than zero. If your checking account is overdrawn or attempted to be overdrawn, then you will pay a non-sufficient funds fee. We are not required to complete a Card transaction resulting in a overdraft, however, if we do, you agree to immediately deposit sufficient funds in your account to cover any overdraft or improperly withdrawn or transferred amount, upon request by us. We may stop or limit electronic transfers from your account at any time, without notice, if necessary to maintain or restore the security of the system or your account. The Card may be used only by the person named thereon; provided however, that if you authorize another person to use the Card in violation of this Agreement, you agree to assume responsibility for such use. We will be entitled to charge your Account for all such transactions by you or other
authorized persons.
OVERDRAFT PROTECTION
The Card overdrafts will be taken from the available overdraft sources. If your checking account is overdrawn and funds are not available in your overdraft sources, we may return checks or other electronic transactions drawn on the account. For each transaction returned a service fee will be charged.
SERVICE CHARGES
You agree to pay any service charges applicable to your Card. These fees are subject to change. A Fee Schedule, which lists our current charges, is available at any Connect Credit Union office or online at www.ConnectCU.org.
RIGHT TO DOCUMENTATION
Each time you use your Card at an ATM, POS, or merchant location, you should be provided a receipt and/or an imprinted sales slip showing the type, amount and date of each transaction. Standard research and reproduction fees will apply for copy requests. Although the sales, cash advance, other slips, or receipts that you sign or receive when using the Card and/or PIN may contain different terms, this Agreement is the sole Agreement that applies to all transactions related to the Card and/or PIN except as stated herein.
You will receive a monthly account statement from us for your checking account. You will receive a monthly statement from us for your savings account, unless there has been no EFT activity in a particular month. In any case, you will get a savings account statement at least quarterly.
LIABILITY FOR FAILURE TO MAKE TRANSFERS
The Credit Union is not responsible or liable for the refusal or inability of any electronic terminal, merchant, or financial institutions to honor the Card or to complete a withdrawal from the Account, or for a terminal, merchant, or financial institutions retention of the Card. The Credit Union is not subject to claims and defenses arising out of goods or services Cardholder purchases with the Card. The ATM may, in some circumstances retain the Card and not return it to you. You acknowledge that such restrictions are provided for the protection of both you and the Credit Union against wrongful use of the Card and that we are not responsible for any inconvenience or loss to you as a result.
If we do not complete a transfer or payment to or from your account(s) on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the transfer would exceed funds available in your overdraft sources.
- If the ATM where you are making the transfer does not have enough cash or malfunctions.
- If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
- If your Card is damaged.
- If circumstances beyond our control prevent the transfer, despite reasonable precaution we have taken.
- If your account is frozen due to court order or otherwise not available for withdrawal.
- If you are in default under any agreement with us or we have reasonable concern that allowing the transaction may cause loss to the Credit Union
- There may be other exceptions stated in our agreement with you.
- In no case will our liability exceed the amount of the transaction.
MEMBER LIABILITY FOR UNAUTHORIZED USE
Tell us AT ONCE if you believe your Card has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (including overdraft sources). If you tell us within the first two business days, you can lose not more than $50 if someone used your card without permission.
If you do not tell us within two business days after you learn of the loss or theft of the Card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you can lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove we could have stopped someone from taking the money if you had told us in time.
LOSS OR THEFT OF YOUR CARD
You will hold in strict confidence the PIN to be used with the Card. You will notify the Credit Union immediately of loss or theft of Card and/or PIN. If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call us immediately at 954-730-2047, option 4. Please follow the menu prompts carefully. If you cannot reach us by phone, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to the address listed in this brochure.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR CARD TRANSACTIONS
Call or write us at the telephone number or address listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information,
- Tell us the dollar amount of the suspected error.
- If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the result of our investigation within 10 business days (20 business days if the transfer involved a POS transaction or foreign initiated transfer) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a POS transaction or foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days (20 if the transfer involved a POS transaction or foreign initiated transfer) for the amount you think is in error, so that you have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it with 10 business days, we may not recredit your account.
Connect Credit Union
3400 W Commercial Blvd.
Fort Lauderdale, Fl 33309
954-730-2047
Business Days: Monday-Friday excluding Federal Holidays
DISCLOSURE OF ACCOUNT INFORMATION
We will disclose information to third parties about your account or transfers your make:
- Where it is necessary for completing transfers;
- In order to verify the existence and condition of your account for a third party, such as credit bureau or merchant;
- In order to comply with government agency, court orders, or if you give us written permission
COLLECTION/ATTORNEY’S FEES
If we have to initiate collection or legal action to collect any overdraft of your account, you will be liable for our costs and expenses, including reasonable attorneys’ fees incurred in connection with such legal action.
VERIFICATION OF TRANSACTIONS
All deposits and payments are subject to our verification and final collection. Transactions may be subject to delay in processing or debiting or crediting of your account depending on the day of the week and the time of day a transaction occurs. Refer to our Funds Availability Policy and Account Agreement.
REFUNDS OF PURCHASES
No cash refunds will be made to you on purchases made with your Card. Any refund to you by a merchant of goods and/or services must be made on a merchant credit voucher and submitted to the Card processor. The amount of the credit will be indicated on your periodic account statement.
RIGHT TO STOP PAYMENT OR CLAIMS AGAINST MERCHANTS
You have NO right to stop payment on any transaction originated with the use of your Card. Any claims concerning goods or services purchased with your Card must be resolved by you directly with the merchant or seller who accepted your Card, and any claim or defense which you assert will not relieve you against your obligation to pay us for the total amount of the sales slip.
CANCELLATION OF CARD
The Card issued to you is and remains property of the Credit Union. We reserve the right to change the terms or cancel your Card privileges and to require you to return the Card. We may immediately terminate your Card services if:
- You breach this or any other agreement with us;
- We have reason to believe there has been or may be unauthorized use of your account or Card;
- There are conflicting claims to the funds in your account;
- You request that we do so. If you ask us to terminate your account or the use of your Card, you will remain liable for subsequent transactions made by other cardholders on your account.
JOINT USERS/RIGHT TO REVOKE
All Account owners are jointly and individually obligated to pay all amounts on your accounts even if revoked or closed. If you wish to terminate a joint card account, you must follow the procedure in the next section. In the event your Card privileges are terminated for any reason, each owner will remain liable for all amounts outstanding until paid or we accept other arrangements.
CLOSING A CARD ACCOUNT
In the event you wish to terminate a Card, we may require that you notify us in writing. Account owners will remain responsible for all authorized use of the Card.
- For an individual account, return the Card to us or certify in writing that the Card has been destroyed.
- If you are terminating Card use on a joint account, you must return ALL Cards or certify that all Cards are destroyed. We will terminate all Cards immediately, but it is your responsibility to notify the joint owner of your action.
OTHER PROVISIONS
In the event that any paragraph of this Agreement or portion thereof is held by a court to be invalid or unenforceable for any reason, the other paragraphs and portions of the Agreement shall not be invalid or unenforceable and will continue in full force and effect.
This agreement is governed by the Bylaws and Policies of the Credit Union, federal laws and regulations, the laws and regulations of the State of Florida, the operating regulations and rules of VISA USA Inc., and local clearing house rules as amended from time to time. Any disputes regarding this Agreement shall be addressed within the jurisdiction of Broward County, State of Florida. If legal action is necessary to enforce this Agreement or collect any amounts owed to the Credit Union, including fees and charges assessed under this agreement, the Credit Union has the right, subject to applicable law, to payment by cardholder of all attorney’s fees and costs, including fees on any appeal and any post judgment actions. Cardholder agrees that such legal action will be filed and heard in Broward County, Florida.
Platinum MasterCard Disclosure
Connect Credit Union
PLATINUM MASTERCARD®
AGREEMENT/DISCLOSURE
| Interest Rates and Interest Charges | |
|---|---|
| Annual Percentage Rate (APR) for Purchases |
9.49% - 17.99% based on your creditworthiness. |
| APR for Balance Transfers | 9.49%-17.99% based on your creditworthiness. |
| APR for Cash Advances | 17.99% |
| How to Avoid Paying Interest On Purchases | Your due date is at least 25 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest for cash advances and balance transfers on the transaction date. |
| Minimum Interest Charge | If you are charged interest, the charge will be no less than $1.00. |
| For Credit Card Tips from the Consumer Financial Protection Bureau | To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at: http://www.consumerfinance.gov/learnmore |
| Fees | |
| Annual Fee | None |
| Transaction Fees | |
|
None |
|
None |
|
1%of each transaction in U.S. dollars. |
| Penalty Fees | |
|
Up to $25.00 |
|
Up to $30.00 |
|
Up to $25.00 |
Agreement:
This agreement contains the terms and conditions of your Connect CU Platinum credit card and associated credit card account. In this agreement the words "you", "your", and "cardholder", means the applicant and co-applicant (if any). "Primary Cardholder" refers to the first name on the account. "Agent" refers to any person authorized by you to use your card. The words "we", "our", "us", "issuer", "Connect CU" or "Credit Union" mean Connect Credit Union.
Acceptance Of This Agreement:
You agree to the terms and conditions of this Agreement when you or an authorized agent uses the credit card account or you do not return the credit card (cut in half) to us within 30 days from the date of issue.
Card Use:
You can use your credit card and account for personal, family or household purposes only. You may not use your credit card for any unlawful transaction or purposes not permitted by state or federal law, including gambling.
Credit Limit / Line Of Credit:
You have been issued a credit card with a specific credit limit or line of credit. You shall be notified of that credit limit when the card is issued and the credit limit will appear on your monthly credit card statement. You may request credit be extended with your credit card account by:
- Using the credit card to purchase goods and services.
- Requesting a cash advance or balance transfer ($100 minimum).
- Using the card, with your PIN (Personal Identification Number) to make cash withdrawals at an ATM (Automated Teller Machine).
Using a special credit card check ($100 minimum)
We need not make any advance or extend credit if:
- You are in default of this Agreement or any other Connect CU account agreement. Your financial condition has adversely changed.
- The advance or extension of credit would exceed your credit limit.
We may at our option, honor an advance that is over your credit limit, without obligating us to do so in the future. You agree to immediately repay such excess amount. If you exceed your credit limit, you must pay the amount you are over the limit plus any fees and unpaid finance charges before payments will begin to restore your credit limit. You give us permission to verify your credit record, employment, income and agree to supply us any information we feel is necessary to determine whether to continue your line of credit. We may change your credit limit at any time. We will notify you of your new line of credit in writing..
PROMISE TO PAY:
You promise to pay us in U.S. dollars for (a) all purchases, cash advances, and balance transfers made by you or anyone whom you authorize to use the Card or Account; (b) FINANCE CHARGES and other charges or fees; (c) collection costs and attorney’s fees as permitted by applicable law, and any costs incurred in the recovery of the Card; and (d) credit in excess of your credit limit that we may extend to you. At the end of each monthly billing cycle for which you have a balance on your Account, you will be furnished with a periodic statement showing (i) the “Previous Balance” (the outstanding balance in the Account at the beginning of the billing cycle), (ii) the amount of all cash advances, purchases, balance transfers, Over-the-Limit Fees, Late Charges, Annual Fees, FINANCE CHARGES, and other charges or fees posted to your Account during the billing cycle, (iii) the amount of all payments and credits posted to your Account during the billing cycle, and (iv) the “New Balance” which is the sum of (i) and (ii) minus (iii).
You agree to pay on or before the “Payment Due Date” shown on the monthly periodic statement the entire New Balance or a Minimum Payment equal to an amount which is at least 3% of the New Balance or $25.00, whichever is greater, plus any amount in excess of the credit limit established by us and any past due minimum payments. If the New Balance is $25.00 or less, you agree to pay it in full. You may make extra payments in advance of the due date without a penalty, and you may repay any funds advanced, credit extended, or amount outstanding at any time without a penalty for early payment. Regardless of the amount of any extra payment during a given month, a monthly payment will be required the following month if a balance remains in your Account.
Payments are applied to unpaid balances in the order prescribed by state and federal law, which generally mandates that payments are applied to balances with highest rates. Payments should be addressed to Connect CU, Attn: Cardholder Services, 3400 W Commercial Blvd, Fort Lauderdale, FL 33309.CANCELLATION:
To cancel your credit card account, or to cancel permission for an authorized user to continue to use your credit card, you must notify us in writing and return any card(s) issued (cut in half). You will be liable for all purchases, cash advances, and account fees created by an authorized agent, until we receive the required written notification and card. If this is a joint account, either owner may request the account be closed. We will honor the request without liability to either joint cardholder. You agree that we may terminate your line of credit, cancel your account, and terminate this Agreement at any time.
Pre-Authorized Card Payment Service:
There are no transfer fees or charges for Connect CU pre-authorized payment service. The Credit Union does reserve the right to charge for dishonored withdrawal(s) due to insufficient or uncollected funds in accordance with the Connect CU Fee Schedule.
Periodic Statement:
We will send you a monthly statement (if your account is active) which will indicate your credit limit, statement closing date, previous statement balance, payments, purchases, cash advances, finance charges, new balance, minimum monthly payment and payment due date on a 25 day cycle as prescribed by state and federal law. Statements will be deemed correct and accepted by Cardholder(s) unless Connect CU is notified to the contrary in writing within 60 days of statement date.
Finance Charge Calculation:
Cash Advances / Balance Transfers:The finance charge on cash advances, (including automated teller machine (ATM) and convenience check transactions), and balance transfers is calculated according to the following “F” method: A finance charge will be charged on Cash Advances and Balance Transfers from the date of the transaction or from the first day of the billing cycle in which the transaction is posted to the account (whichever is later). If not paid in full during the same billing cycle as made, the finance charge will accrue on the unpaid balance until the billing cycle Closing Date prior to the date the entire New Balance is paid in full. If the New Balance indicated on your statement is paid in full by the Payment Due Date, no finance charge will be imposed during the current billing cycle for Cash Advances or Balance Transfers made during the previous billing cycles.
The Finance Charge, for a billing cycle, is computed by multiplying the Monthly Periodic Rate times the average daily
Cash Advances or Balance Transfers balance. The average daily outstanding balance is calculated by dividing the sum of the daily balances during the billing cycle by the number of days in the cycle. The daily balance is determined by adding new Cash Advances or Balance Transfers and subtracting payments or credits to the previous day’s balance. Unpaid finance charges are excluded in determining the daily balance.
Purchases:
The finance charge on Purchases is calculated according to the following “G” method:
A finance charge will be imposed on Purchases, that you obtain through the use of your Card, only if you elect not to pay the entire New Balance by the Payment Due Date shown on your monthly statement. The finance charge will be calculated on the unpaid balance of previous Purchases from the statement closing date and on Purchases made during the current billing cycle from the date of posting to the account. The finance charge will continue to accrue until the closing date of the billing cycle preceding the date on which the entire New Balance is paid in full. The Finance Charge, for a billing cycle, is computed by multiplying the Monthly Periodic Rate times the average daily Purchases balance. The average daily outstanding balance is calculated by dividing the sum of the daily balances during the billing cycle by the number of days in the cycle. The daily balance is determined by adding new Purchases and subtracting payments and credits to the previous day’s balance. Unpaid finance charges are excluded in determining the daily balance.
Default:
You will be in default on this agreement if one or more of the following occur:
- You fail to make a Minimum Payment by the scheduled Payment Due Date.
- You fail to abide by the terms of this agreement or any other agreement you may have with Connect CU.
- Your financial or credit status has changed so that your credit worthiness has been negatively impacted.
In addition, you will be considered in default of this agreement if:
- Cardholder dies
- You declare bankruptcy or insolvency
- You have an attachment or garnishment proceeding initiated against you or your property.
Remedies:
If you are in default, Connect CU may take one or more of the following actions:
- Cancel cards
- Accelerate all amounts owed without notice or demand
- Require past due payment(s) and fees to be paid immediately.
- Take the past due payment(s) and fees from any deposit account in your name.
- Require you to immediately pay all amounts you owe under this agreement
- Take the amount owed under this agreement from any deposit account in your name.
You agree to pay all costs of collecting the amount you owe under this Agreement, including court costs and reasonable attorney’s fee, as permitted by applicable state law. You understand that any remedy applicable under this agreement is extended equally to co- applicant or Guarantor. If you are in default, you agree to pay all our costs, including attorney’s fees, which we incur in any collection efforts or litigation at the trial, bankruptcy or appellate level to enforce this agreement and collect the amount owed.
Skip Payment Option:
From time to time, the Credit Union, at its option and terms, may announce an optional feature, which will allow you to skip one or more payments. You understand that periodic finance charges will continue to accrue on your unpaid balance at the applicable Monthly Periodic Rate. At the end of the period, the payment terms of this agreement will be reinstated automatically without notice.
Terms/Change In Terms:
Card account and agreement terms are not guaranteed for any period of time. You agree that we, at our sole discretion, may change all terms, including annual percentage rates (APRs), line of credit amount, features and fees, any time in accordance with our agreement and applicable law. We may make changes based on information in your credit report, market conditions, business strategies, or for any other reason we may choose. We will provide advanced written notice of a change in terms, as required by law. The address of record, at the time of a change, will be used for such notice. The applicable APRs for your card account will be determined based on the primary cardholder’s credit score. A credit score is a number based on a statistical analysis of a person's credit files that represents the creditworthiness of that person which is the likelihood that the person will pay their bills. A credit score, known as FICO, is primarily based on credit report information typically from one of the major credit bureaus. FICO is a credit score developed by Fair Isaac Corporation. We reserve the right to use the FICO score issued by any major credit bureau of our choosing in determining an APR.
A review of the card account and the primary cardholder’s credit history will be conducted annually. You agree the APRs may be adjusted accordingly based on the credit score acquired. This process could result in an increase or decrease to the total interest paid on the card account. The new APRs will become effective within the third quarterfollowing the credit review. You agree that the new terms, including any increase or decrease to an APR, will apply to both your existing outstanding balance on the date the change(s) becomes effective and to new cash advances (including ATM and convenience check transactions), balance transfers, and purchases.
If we decide to make changes to your card account after our annual review, you will receive advance notice, as required by law, and a right to opt out. If you opt out, we will close your card account. You can then pay the remaining balance under the existing rate. Of course, this paragraph does not apply to changes required by law, our regulators, or our network providers.Revocation:
You acknowledge and agree that your MasterCard Credit Card is the property of Connect CU, is not transferable, and must be surrendered upon demand. We can repossess the card and revoke all privileges at any time without notice including but not limited to the following conditions:
- A negative impact to your credit worthiness.
- Your Connect CU loan account(s) is delinquent.
- Your failure to maintain the minimum required balance on your Credit Union Share Account.
- Your failure to satisfy or adhere to the terms and conditions of this Agreement.
- You make false or misleading statements in any credit application or update of credit information.
- If something happens which the Credit Union believes may reduce your ability to repay what you owe.
Annual Fee:
No annual fee is charged on the MasterCard Credit Card.
Late Fee:
A late fee will be charged when a payment is not received by the Payment Due Date or the payment was less than the Minimum Payment amount due. The late fee is 25.00. The fee will be reflected on the next periodic statement.
Foreign Currency Transactions:
Purchases and cash advances made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by MasterCard from a range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate MasterCard itself receives or the governmentmandated rate in effect for the applicable central processing date. The exchange rate used on the processing date may differ from the rate that would have been used on the purchase date or cardholder statement posting date.
Foreign Transaction Fee:
A fee of 1% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all foreign transactions, including purchases, cash advances, and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the U.S., Puerto Rico or the U.S. Virgin Islands. The fee amount will appear on your statement directly below the transaction details.
Returned Payment Fee:
A returned payment fee of $25.00 will be charged if the drawee financial institution, for any reason, returns the payment you used as a credit card account payment.
Lost Or Stolen Card:
You may be liable for the unauthorized use of your credit card if you fail to notify us in a timely manner or refuse to cooperate with a fraud investigation.
If your credit card is lost or stolen or if you have reason to believe another person may use your card without your permission, you must notify us immediately at 954-730-2047. If a telephone is not available, write to us at Connect CU, Attn: Cardholder Services, 3400 W Commercial Blvd, Fort Lauderdale, FL 33309.
If there is unauthorized use of your card, you agree to cooperate with us during the investigation and prosecution of fraudulent use. We may return a convenience check unpaid if your card or checks have been reported lost or stolen.
Consensual Security Agreement:
By using your MasterCard card or account number, you grant us a consensual security interest in all individual and joint accounts you have with the Credit Union now and in the future to secure credit card balances. In the event payments are not made as agreed and this account becomes more than 30 days past due, you hereby give authorization for us to bring the account current by transferring funds from any Connect CU deposit account on which you are an owner.
However, unless you expressly agree otherwise, your dwelling will not secure your obligations under this Agreement even if we acquire a mortgage on the dwelling based on use of your card. Balances in an Individual Retirement Account and any other accounts, which are tax exempt under State or Federal Law are not subject to the security interest you have given in your authorization to apply share.
Other:
You understand and agree that the Credit Union may, at its option, require an updated credit application at any time.
The Credit Union will not be responsible for merchandise or services purchased by you with the card unless required by law.
The Credit Union will not be responsible for the refusals of any person to honor the card or if you are not able to use the card at an ATM machine.
If any part of this Agreement shall be invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.
The Credit Union may delay enforcing any of its rights under this Agreement any number of times without losing the ability to exercise its rights later.
The Credit Union can enforce this Agreement against your heirs or legal representatives.
This Agreement shall be construed according to the laws of the State of Florida. You agree that venue for any action brought pursuant to this Agreement shall be in Broward County, Florida.
Your Billing Rights:
Your Billing Rights: Keep This Document For Future Use
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.
What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at:
Connect CU, Attention:Cardholder Services, 3400 W Commercial Blvd, Fort Lauderdale, Fl 33309
You may also contact us on the Web: www.ConnectCU.org or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
In your letter, give us the following information:
- Account information: Your name and account number.
- Dollar amount: The dollar amount of the suspected error.
- Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us:
- Within 60 days after the error appeared on your statement.
- At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
- Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
- Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. While we investigate whether or not there has been an error:
- We cannot try to collect the amount in question, or report you as delinquent on that amount.
- The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
- While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
- We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
- If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
- If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true:
- The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
- You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify.
- You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing [or electronically] at:
- Connect CU, Attention: Cardholder Services, 3400 W Commercial Blvd, Fort Lauderdale, Fl 33309
You may also contact us on the Web: www.ConnectCU.org or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.
